Terms of Service
Tranched Global Ltd
Company No. 15371382
Registered office: 71-75 Shelton Street, London WC2H 9JQ
Effective date: 1 April 2026
About These Terms
These Terms of Service (“Terms”) govern the agreement between Tranched Global Ltd (“Tranched”, “we”, “us”) and any organisation (“Client”, “you”) that enters into a service agreement with Tranched for access to and use of the Tranched platform and services.
These Terms may be supplemented by a Data Processing Agreement (DPA) incorporated into each client’s service agreement, which governs the processing of personal data in connection with the services.
Tranched provides services exclusively to institutional clients under individually negotiated service agreements. These Terms set out the general framework that applies to all such engagements.
Services
Tranched provides calculation agent and verification agent services to structured finance transactions through its proprietary technology platform (the “Platform”). Services include data validation, compliance monitoring, and real-time reconciliation of financial and collateral data in connection with clients’ structured finance programmes.
The specific scope of services for each client is set out in that client’s service agreement. Tranched performs services with reasonable skill, care and diligence, consistent with good industry practice for providers of comparable services.
Additional services may be agreed in writing between Tranched and a client at any time during the engagement.
Platform Access and Licence
Subject to the terms of the applicable service agreement, Tranched grants each client a limited, non-exclusive, non-transferable licence to access and use the Platform solely for the purposes set out in that service agreement. This licence is valid for the duration of the service period and terminates automatically upon expiry or termination of the service agreement.
Clients may not:
Reverse engineer, decompile or otherwise attempt to derive the source code or underlying structure of the Platform
Copy, modify, adapt or create derivative works based on the Platform
Sublicence, lease, sell or otherwise transfer access to the Platform to any third party
Remove or alter any proprietary notices on the Platform
Client Obligations
Tranched’s ability to perform its services depends on the timely and accurate provision of data by the client and relevant transaction parties. Clients are responsible for ensuring that data submitted to the Platform is complete, accurate, and provided in the formats and within the timescales reasonably required by Tranched.
Where Tranched notifies a client of data inconsistencies or delays, Tranched is not liable for any resulting delay or inaccuracy in the performance of services attributable to those data issues.
Service Levels and Availability
Tranched uses commercially reasonable endeavours to maintain a high level of Platform availability, excluding scheduled maintenance. Specific availability commitments, incident response targets, and resolution timescales are set out in each client’s service agreement.
Tranched classifies incidents by severity and responds according to defined timescales. Tranched will keep clients informed of progress throughout any incident.
Tranched will provide reasonable advance notice of scheduled maintenance expected to affect Platform availability. Maintenance will not be planned during periods immediately preceding scheduled client distribution or reporting dates, except in the case of urgent security patches.
Fees and Payment
Service fees are agreed individually with each client and set out in the applicable service agreement. Fees are typically invoiced monthly; payment terms are set out in each service agreement, with standard terms being 30 days from the invoice date.
All fees are exclusive of applicable taxes. Where VAT or equivalent is chargeable, it will be added to the invoice at the applicable rate.
Payments not received by the due date may attract late payment interest and, following notice from Tranched, may result in suspension of services or termination of the service agreement in accordance with its terms.
Data Protection and Privacy
7.1 Roles
For personal data processed in connection with Tranched’s services, the client acts as data controller and Tranched acts as data processor, processing personal data solely on the documented instructions of the client.
7.2 Compliance
Tranched processes personal data in accordance with all applicable data protection laws, including UK GDPR and EU GDPR where applicable. The full terms governing data processing are set out in the Data Processing Agreement incorporated into each client’s service agreement.
7.3 Data Location
Tranched hosts its infrastructure within jurisdictions consistent with applicable data protection requirements. Specific data residency arrangements and any restrictions on international transfers are set out in the applicable Data Processing Agreement.
7.4 Breach Notification
In the event of a personal data breach affecting a client’s data, Tranched will notify the client without undue delay and in accordance with applicable data protection law. Specific notification timescales are set out in the applicable Data Processing Agreement. Tranched will cooperate with clients to investigate, contain and remediate any such breach.
7.5 Retention and Deletion
Personal data is retained for the duration of the applicable service agreement plus a post-termination retention period specified in the DPA, after which it is securely and irreversibly deleted. Written confirmation of deletion is provided to clients upon request.
8. Confidentiality
Each party agrees to maintain the confidentiality of the other party’s non-public information disclosed in connection with the services, to use it only for the purposes of the engagement, and to protect it with no less than reasonable care.
Confidentiality obligations do not apply to information that is publicly available, was already known to the receiving party without restriction, is independently developed without reference to the other party’s information, or is required to be disclosed by law or regulatory authority.
Confidentiality obligations survive expiry or termination of the service agreement for a period of three years, or for so long as any information retains its character as a trade secret.
9. Intellectual Property
9.1 Tranched Platform
Tranched retains all intellectual property rights in the Platform, including all software, algorithms, methodologies, tools and documentation. Nothing in these Terms or any service agreement transfers ownership of Tranched’s intellectual property to a client.
9.2 Output Data
All data, reports, calculations and other outputs generated by the Platform in the course of performing services are owned by the client and may be used by the client for any purpose in connection with its transaction. Tranched may use anonymised and aggregated output data for the purposes of improving the Platform, provided such use does not identify the client or any individual.
10. Term and Termination
Each service agreement commences on the date agreed with the client and continues until the agreed end date, unless terminated earlier.
Either party may terminate a service agreement by giving written notice as set out in that service agreement, such notice not to expire before the end of any agreed initial term. The standard notice period is three months unless otherwise agreed.
Either party may terminate immediately upon written notice if the other party commits a material breach that is not remedied within 30 days of notice, becomes insolvent, or is subject to an equivalent insolvency event; or if a force majeure event affecting the other party continues for more than 90 days.
Upon termination, all outstanding fees accrued to the date of termination remain payable, platform access ceases, and each party complies with its obligations in respect of confidential information and personal data. Tranched will provide reasonable transition assistance for a period of 60 days following termination to support an orderly handover.
11. Force Majeure
Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, government action, failure of public utilities or internet services, or industrial action not involving that party’s own employees.
The affected party must notify the other as soon as reasonably practicable, use commercially reasonable efforts to mitigate the impact, and resume performance promptly upon cessation of the relevant event.
12. Limitation of Liability
12.1 Exclusion of Indirect Losses
Neither party is liable to the other for any indirect, incidental, consequential or special losses, including loss of profits, loss of revenue, loss of data or loss of goodwill, however arising.
12.2 Aggregate Liability Cap
Tranched's aggregate liability to a client under or in connection with a service agreement is capped at the amount set out in that service agreement.
12.3 Exceptions
Nothing in these Terms limits or excludes either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot be excluded under applicable law.
13. Governing Law and Disputes
These Terms and all service agreements between Tranched and its clients are governed by the laws of England and Wales.
In the event of any dispute, the parties will first attempt resolution through good faith negotiation between senior representatives. If unresolved within 30 days, either party may refer the dispute to mediation under the CEDR Model Mediation Procedure. If unresolved within 60 days of referral to mediation, either party may commence proceedings before the courts of England and Wales, to whose exclusive jurisdiction the parties submit.
Nothing prevents either party from seeking urgent interim or injunctive relief from any court of competent jurisdiction.
14. General
Entire agreement. Each service agreement, together with these Terms, constitutes the entire agreement between Tranched and the client in relation to its subject matter and supersedes all prior discussions and agreements.
Amendments. No amendment to a service agreement is effective unless made in writing and signed by both parties.
Assignment. Neither party may assign or transfer its rights or obligations under a service agreement without the prior written consent of the other party, except that Tranched may assign to an affiliate or successor entity upon written notice.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
Third party rights. These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
No partnership or agency. Nothing in these Terms creates a partnership, joint venture or agency relationship between Tranched and a client.
15. Contact
For questions about these Terms or Tranched’s services, please contact us at contact@tranched.fi.
These Terms were last updated on 1 April 2026. Tranched reserves the right to update these Terms from time to time. Material changes will be communicated to clients in writing.